Terms & Conditions

Trading Terms 

Softech London has attempted to describe items accurately using the current printing technology but slight variations in actual goods may occur. Any claim howsoever arising will not exceed the price of the goods supplied to the buyer. Softech London shall not be liable for any consequential loss whether this arises from a breach of duty in contract or in any other way. The company cannot accept any liability for a failure to comply with specific instructions. This statement does not affect your statutory rights. Goods are sold on the understanding that they are to be used only for their intended purpose. Softech London will accept no responsibility for trained or untrained personnel without qualified supervision using or misusing equipment supplied by us. All offers are subject to stock availability and we reserve the right to restrict or refuse any order of any application for credit at any time. We take care to show correct sizes and specifications and such descriptions whilst given as a guide are subject to alteration by the seller without notice.

1. DEFINITIONS In these terms and conditions the seller or the company means Softech London and the buyer mean the Purchaser of goods from the seller under these terms and conditions.

2. INTELLECTUAL PROPERTY. Copyright, trademarks, database and other intellectual property rights protect the goods supplied. You may not reproduce, modify or copy or distribute or use for commercial purposes any of the materials or content without the written permission of Softech London.

3. PRICES. Are those ruling at dispatch and are subject to alteration as may be necessary. Unless otherwise stated prices and delivery charges will be exclusive of VAT and exclusive of delivery costs.

4. ORDERING. Orders can be placed by phone or online.

5. PAYMENT. Payment is due to the company in full prior to dispatch of goods.

6. MINIMUM ORDER REQUIREMENT orders need to be a minimum of £100.

7. CLAIMS. Claims for loss or damage to goods in transit cannot be accepted unless the company is advised within 48 hours of receipt of goods in the case of damage. The company must be informed in writing within 14 days of date of invoice in the case of loss. The company will not entertain claims made outside the stated time limits.

8. RETURNED GOODS. When goods have been ordered in error or are not as expected, the company may agree to their return on the following conditions.a) A request must be made to Softech London within seven days of receipt of goods. b) items can only be returned in their original condition, unaltered, unworn and sent back to us with its original packaging. Your statutory rights are not affected.

9. DELIVERY the times quoted (if any) are given in good faith, but shall not be binding. Softech London can accept no responsibility for transport delays or circumstances out of their control causing late delivery. Neither Softech London nor their designated carrier will accept claims for consequential loss due to late deliveries. 

10. EXPORT. We will be happy to quote for export orders. 


12. ALTERATIONS. Any modification to orders must be confirmed in writing by the buyer and agreed in writing by the company. 

13. GUARANTEE. All items are guaranteed according to Manufacturers warranty; no returns or replacements will be accepted due to fire, accident, misuse, fair wear and tear, neglect or any attempt at repair or adjustment. 

14. RETENTION OF TITLE CLAUSE a) The risk in all goods passes to the buyer upon delivery but title in the goods remains vested in Softech London and shall pass from the Company to the Buyer upon full payment being made of all sums to Sellmoor Limited. b) The Buyer agrees that prior to the payment of the whole price of the goods, Sellmoor Limited or appointed agents may enter the Buyer's premises to collect such goods should the seller request. Prior to such payment, the Buyer shall keep the goods separate and identifiable for the purpose, and return the goods to the Seller should the Seller request.